FREQUENTLY ASKED QUESTIONS

How do I make a return?

If there is an issue with the order you receive, please contact us via email: info@arato.store. It is always best to include photos to avoid delays. One of our representatives will be happy to help make things right within 30 days of receiving your order.
Can I change my payment method?

No, unfortunately you can't change payment method after placing your order.
Which payment methods do you offer?

We offer several different methods of payment, read more on our payment methods and find the method that fits you the best!
How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
How long is the delivery time?

Orders can be expected to arrive within 14 working days. Please note that this is a estimated delivery time only.
What should I do if a product has been damaged during shipping?

If you discover that your product has been damaged during shipping, please take distinct photos of the damages and send them to info@arato.store within two days of receiving the package, and we’ll help you from there!